Many times the risk of implementing a new customer care and billing system scares off potential companies.
Element eliminates this risk for clients by ensuring the following:
•Pre-integrated and complete end-to-end solution.
•Outsourced data center to avoid installation of the core
software
and hardware in a new location or environment.
•Data center integrations with third-party components.
Ensuring the above signifies that minimal integration is required beyond data conversion and training.
Through Element's partnership with CSG, we have access to CSG's billing services and customer care solutions. These solutions combined with Element's comprehensively-trained call center allow us to offer low per-subscriber fees to companies of any size.
One of Element's strengths is its unmatched scalable architecture. CSG's outsourced billing model includes a proven customer care and billing services with the capacity to support millions of cable customers nationwide. Element provides dedicated system resources for the highest possible system performance, optimization, and security to clients of any size.
Element joined forces with industry leader, LiveOps. Through this partnership, Element can rapidly deploy an Always-On™, highly secure, and instantly scalable contact center solution using a pay-per-use model. This gives our clients an enterprise-grade call center platform with affordable U.S. customer support services for cable and telecommunications clients.
Through the LiveOps partnership, Element can offer clients the LiveOps’ industry-leading technology platform, which is ideal for both Element’s brick-and-mortar facilities as well as their virtual call center staffed by home agents.
Element is more than an outsourcing resource. We treat your subscribers like our own. We offer customer service that is one hundred percent dependable. Element integrates you into our community and vice versa.
Expertise
Element understands our client's goals and their customer's needs across a variety of industries. This expertise enables us to solve technical and customer care issues with high levels of customer satisfaction. We understand the value of technical aptitude for problem solving, as well as the customer focus needed to provide high-quality experiences.
Our Values
•A first-class customer experience
•Committed to our client's growth and success
•Treating our clients' subscribers like our own.
•Leave a positive lasting impression with our clients
•as well as their subscribers
•Be 100% dependable
•Be an extension of our clients.
•Treat our business partners professionally and with respect
•Be an integral part of our community
Customer Care Promise
•Accurate and friendly service
•Reliable and dependable service
•Organized operations and processes - so the customer
•can relax
•A quality customer experience - for both our customers
•and their subscribers