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News Release October 2 , 2009
Matt Zemon Named 2009 Mover and Shaker by Business Leader Magazine
Zemon Joins List of Successfull and Innovative Business Leaders in North Carolina for Customer Support and Cable Billing Services
DURHAM, NC – October 2, 2009 –Matt Zemon, President, Element Customer Care has been honored by Business Leader Magazine as a Triangle “Mover & Shaker” for 2009. The magazine’s sixth annual award celebrates notable business people who have demonstrated successful and inventive leadership of their organization. Through Element Customer Care, Zemon provides a U.S. customer service call center, technical support and a CSG Systems billing solution for cable, broadband and telecommunications operators.
“Element provides quality customer support and cable billing services at a price that small and medium-sized cable companies can afford", said Matt Zemon, President, Element Customer Care. “This year we are especially proud that we were able to successfully move 100% of our customer service call center and technical support jobs back to the United States and still remain at a competitive price point for our customers.”
During the past twelve months Element's customer service call center has migrated from being a traditional customer service call center operation based in the Philippines and North Carolina to a combination of a North Carolina call center and American home-based customer service representatives. "The 2009 Triangle Business Leader Mover and Shakers Award comes at the end of a big year of change for Element Customer Care. We appreciate this honor very much."
The 2009 awards dinner took place on Monday, September 21 and honored leaders in the area from a variety of industries. Profiles of all winners are available in the Triangle edition of Business Leader Magazine.
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