High Speed Internet Technical Support

Customized Support from the Fingers to the Wall-Plate

At Element, we apply advanced customer service from CSG Systems’ software and our technical support experts for cable, broadband and telecommunications industries. We provide our clients with outsourced customer management for every segment of the communications, broadband and media industries, including most Tier 1 cable, satellite and IPTV providers. We have the proven technologies for today and have our eye on the right ideas for tomorrow.

Our industry expertise, innovative product design and unwavering commitment to your success allow us to help you support your business today and into the future. 

► Learn more about our Tier 2 and Tier 3 Internet Tech Support.

We offer Internet technical support for the following:
Desktop Operating Systems

(Device status-Modems and NIC’s configuration)

  • Microsoft Windows 9x/Me
  • Microsoft Windows 2000/2003 family
  • Microsoft Windows XP/Vista
  • Apple OS 9
  • Apple OS X

Desktop Applications

  • Web Browsers
  • E-mail clients
  • VPN
  • VOIP (i.e. Vonage)

Networking (LAN) Verification

(using customer specified tools)

  • Head-End status/availability (Server/Gateway is ONLINEAlive)
  • Core LAN Component availability (Switches, CMTS, WAPs)
  • Verify LAN Stability (traceroutes, packet loss)
  • CPE status and cabling (xDSL, Coax, WiFi bridges)
  • Wi-Fi availability

Non-PC Device setup

  • PDA’s and Pocket PC (iPAQ, Palm)
  • Gaming stations (Xbox,PS2)

Customer Service Support

  • Adding New customers
  • Answering Billing and Transactions questions (based on customer tools)
  • Check account status questions

Element uses CSG’s Systems services that have evolved over time with clients and their customers in mind. CSG’s service bureau outsources operations support to more than 40,000 service representatives and processes over 50 million statements per month in North America. 

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