Device Provisioning

Sigma Systems Device Provisioning Manager

30 million subscribers worldwide: 11 years of proven solution delivery

Element Customer Care, powered by CSG Systems integrates with a number of industry leading provisioning systems. 


For customers wanting an affordable "out of the box" solution, Element works with American Technical Support who uses Sigma Systems technology for device provisioning.  Sigma Systems provides proven technology solutions for communication and entertainment services companies world-wide. Flexible and fast service creation, delivery, and administration is anchored in their award winning product suite: Sigma Systems’ Service Management Platform (SMP), Service Activation Manager (SAM), and Device Provisioning Manager (DPM). These products, combined with their portfolio of Service Solutions and Service Management Tools, speed implementation through off-the-shelf service use cases and pre-built integration to OSS and BSS systems and network equipment.


Sigma Systems customers keep pace with the technology curve without the cost or the headaches. They are ready to evolve with the changing marketplace and provide their customers with rich communication and entertainment services by easily incorporating advanced features, interactivity, mobility, content, and applications into their service offerings.


Sigma Systems Benefits:

  • Packet Cable and SIP Ready Today
  • Multiple Provisioning Modes
    • Off-line, pre-provisioned, staged and technician
  • Robust Integration with CSG Systems
    • Enables Customers to Self-Install (saves truck roll)
    • Walled-Garden Available
  • Anti-Roaming Support (Prevents MACs/Devices moving between CMTSs)
  • Anti-Cloning
  • Rogue Device & DDOS Attack Prevention (prevent DHCP System Overload)
  • Centralized IP Address Management, Reporting Tools and IP Shuffle Support
  • Always Current: Includes all firmware (minor) upgrades and major upgrades
  • DNS Redirector
  • Other billing system APIs available

Save Truck Rolls While Increasing Customer Satisfaction

We all know the story. An existing customer calls and wants to upgrade to your high speed data product. You take the order in your billing system and schedule a technician for the next available date. That is no longer necessary.


With Sigma Systems Auto Provisioning you can simply have your customer service representative take the order, send a modem and have your customer self-install at any cable outlet in their house.


Sigma Systems is the proven global leader in delivering advanced IP service fulfillment solutions.

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Sigma’s powerful solutions enable the world’s Next-Generation Operators (NGOs) to Deliver a Rich Consumer Experience through communications and entertainment services—over any access technology to any device. The company’s award-winning solutions include order management, provisioning and activation, and active mediation of residential and business VoIP, broadband, video, and triple-play and quad-play services. NGOs around the globe — including Cox, YouSee, TELUS, Rogers and ZON Multimedia — trust Sigma for service transformation and innovative solutions with market-leading expertise for the delivery of today’s—and tomorrow’s—new services. For more information about Sigma, visit http://www.sigma-systems.com.
TMC Award TMC
  • Sigma Systems’ Subscriber Information Service (SIS) was awarded Cable.TMCnet.com’s 2009 Product of the Year.
  • SIS is a key element in the emerging area of advanced advertising, and Sigma Systems has taken a leadership role in establishing an Advanced Advertising Ecosystem. The SIS provides TV operators with a solution for audience qualification, while protecting subscribers’ identification and privacy. The increased adoption of video services, such as Video on Demand (VOD) and IPTV, has opened the door for entertainment and communications providers to deliver higher levels of personalization and interaction to the viewer. With the SCTE 130-compliant SIS, operators can understand their customers—including demographics, preferences and services available—to enable addressable campaigns for advertisers.
  • Sigma Systems is now a four-time winner of product of the year honors from TMC.
  • To find out more about how Sigma Systems helps Next Generation Operators enable advanced advertising offerings, click here.
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Sigma Systems INTERNET TELEPHONY
  • Sigma Systems’ Service Management Platform (SMP) product was awarded the 2009 BSS/OSS Excellence Award by INTERNET TELEPHONY magazine.
  • SMP provides the foundation for the efficient creation, delivery, and management of rich communications and entertainment services. SMP is part of Sigma Systems’ end-to-end Service Management portfolio of OSS products and enables service providers to move out of silo-based environments onto a single, services platform.  To find out more about how Sigma Systems helps service providers transform into Next Generation Operators, click here.
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Sigma Systems TM Forum Finalist
  • Sigma was selected as a finalist in the Best Practices: Supplier/SI category of the TM Forum Excellence Awards 2009 for its service transformation expertise.
Sigma Systems
Sigma Systems INTERNET TELEPHONY
  • Sigma’s Hosted Business VoIP solution was named an OSS “Product of the Year” by INTERNET TELEPHONY magazine
  • Sigma’s Hosted Commercial Voice solution automates the complex IP service fulfillment and end-user administrative functions required to deliver business VoIP services to SMBs
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Sigma Systems Branham Award
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Sigma Systems Product of the Year 2007
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Sigma Systems Finalist – Product of the Year 2005
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Sigma Systems Finalist – Best Overall Company 2005
Sigma Systems
Sigma Systems Finalist – Best New Product 2005
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Sigma Systems Product of the Year 2004
Sigma Systems
Sigma Systems Finalist – Product of the Year 2004
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Sigma Systems Best Order Management System 2002
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Sigma Systems Broadband 50