Q: How many hours can I work?
A: As a full time employee you can work up to 40 hours per week. As a part time employee you can work up to 30 hours per week.
Q: How are Agent fees paid? How often?
A: Employees will be paid twice a month. Element Customer care pays Agent fees by check OR direct deposit.
Q: Does Element Customer Care have opportunities that are of limited duration?
A: Element Customer Care’s opportunities are primarily long term. However, from time to time, Element Customer Care may have programs that are of limited duration.
Q: What are the characteristics of the most successful Agents that work with Element Customer Care?
A: Agents that successfully manage their home based businesses share the following traits:
• They are professional and capable of providing a high level of service
• They enjoy the freedom that working from home allows them
• They are positive and optimistic
• They are tolerant and accepting of differing view points
• They are even tempered and handle frustration well
• They are comfortable with numeric reasoning
• They log on to the LiveOps platform on time, and honor all time commitments
Q: How old must I be to be considered by Element Customer Care?
A: You must be 18 years of age or older to be considered by Element Customer Care.
Q: Do I have to be a legal resident of the United States?
A: Yes, Element Customer Care requires that all contracted Agents legally reside in the United States.
Q: Will I need a Tax Identification Number?
A: Yes, as an employee you will need a Tax Identification Number.
Q: Are there minimum hours or a minimum amount of calls that are required?
A: Scheduling time varies. Part time employees should expect to be scheduled for 20-30 hours per week.
Q: What is the process for becoming an Agent?
A: Step 1: Complete Element Customer Care Qualification Path
Step 2: Participate in corporate training.
Step 3: Review certification modules then pass the certification quiz.
Step 4: Attend a brief Q&A Webinar with Element Customer Care personnel prior to your first call.
Q: How will Element Customer Care contact me if I am selected to attend the Q&A Webinar or training?
A: If there are job openings your are selected for Element Customer Care will contact you via email to provide you with the Q&A Webinar login and password or with an invitation to a training session.
Q: I am a former Element Customer Care Independent Contract Agent. How do I become a full or part time agent?
A: Element Customer Care will not reactivate an independent contractor status. It will be necessary for former contractors to reapply.
Q: Do all agents receive the same call volume?
A: The volume of calls that an Agent receives will vary based on a variety of factors. Agents that are scheduled (“committed”) during peak hours will receive higher call volume. Additionally, Element Customer Care uses LiveOps’ proprietary call routing system which routes calls based on, but not limited to, Agent's schedule adherence, talk time, and commitments.
Q: Is it possible to lose my certification?
A: Agents can lose their certification for performance reasons or for violating the terms of employment.
Q: What type of calls will I take?
A: An Element Agent you will take calls based on the certification paths you complete. Element Customer Care currently provides outsourced customer service representatives to answer the following call types: billing, sales & technical support for the cable industry; technical support to the hotel industry; billing support to the entertainment industry.
Q: Who is Element Customer Care?
A: Element Customer Care is a Durham, NC-based company, with nearly 250 employees in addition to independent contractors. We offer billing services, tech support and customer service call center operations and management to a wide range of clients in the broadband, cable, hospitality and service industries. We incorporate industry best practices and processes to create excellence in customer service.
Customer interaction is a key component in delivering responsive and efficient customer service. More than just voices at the other end of the telephone, all of Element's customer service representatives are skilled Customer Service Representatives (CSRs) with varied industry backgrounds.
We promote greater customer interaction and customer satisfaction by being able to handle calls around the clock - twenty four hours a day and seven days a week. Today's customer expects a live person to answer their calls and handle their issues in a timely manner.
When you outsource your inbound calls to Element you get a sense of comfort that your customers' needs are met whatever the time of day they call. No machines, no endless ringing, a real voice to serve your customer the right way - the Element way.
Element is currently hiring customer service representatives in multiple states! Please click here to apply.
Element is an equal opportunity employer. All applicants will be afforded equal opportunity without discrimination because of race, color, national origin, religion, gender, veteran status, age, sexual preference, marital status or disability.
Billing services, tech support and a customer service call center to drive your business