Customer interaction is a key component in delivering responsive and efficient customer service. Element's elite call center services offer broadband, cable, high speed internet, VoIP, phone and all other telecommunications services support by skilled Customer Service Representatives (CSRs) with hospitality industry background.
Whether you choose a traditional call center model or the latest in call center technology - home-based operators through a partnership with LiveOps. Element can guarantee coverage twenty-four hours-a-day and seven-days-a-week (24/7).
For Traditional Call Center Services
In a recent study by CFI Group of Ann Arbor, Michigan, the highest-scoring call centers were in the hotel industry. Our call center is built on a strong foundation of hospitality industry CSRs, giving Element's call center personnel the experience to handle your customers with care.
Element applies industry best practices and the use of CSG Systems' customer support software to assure that our CSRs know your products and can accurately handle your subscribers' requests. Element's CSRs listen to and understand your subscriber. They handle their problems. Most importantly, our CSRs do what they say they are going to do, so customers have faith in your company.
For Home-based Operators
Built from the ground up using innovative, Web-based architecture and grid computing technology by industry leading experts from eBay, Netscape and Tellme, LiveOps has developed a highly scalable and always-on platform that leverages Web 2.0 technologies. It’s designed for a mission-critical part of the enterprise – the contact center with The Always-On™ SaaS platform
Rather than buying expensive overcapacity, you can “pay-per-use” for technology and services that instantly scale up or down to meet demand – even when demand spikes unexpectedly.
Using this platform, LiveOps operates the world’s largest virtual contact center, enabling 20,000 remote agents take customer calls. For companies who want to manage their own agents, we also deliver this platform as a “contact center in the cloud.” The result is an enterprise-tested platform that’s trusted by over 200 companies – including some of the most respected brands worldwide. With built-in disaster recovery capabilities, always-on availability, and a highly secure architecture, we can provide rock-solid contact center operations.
Rather than try to maintain such skilled individuals around the clock in your home office, let Element handle it. By outsourcing call center services to Element, you can reduce your monthly operating costs.
Let Element provide a full range of customer care services for your company and guarantee a first-class customer service experience.
Advanced customer service with:
•24/7 Call Center
•After-hours Support
•Custom Greetings
•Outage Alerts
•Payment Taking
•Account Inquiries
•Trouble Calls
•Connects/Disconnects/Transfers
•Service Inquiries
•Collections
•Upsells
•Call Recordings
•Reports
•Industry Experience