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CSG Call Center Desktop Software
Help Your CSRs Handle Customers Correctly the First Time They Call
In order to successfully take advantage of emerging market conditions, telecommunications providers require advanced software that reflects next-generation technology. Element offers clients access to the award-winning CSG Systems call center agent desktop software, Advanced Customer Service Representative (ACSR).
The easy-to-use ACSR user interface is the result of nearly a quarter century of experience and thousands of hours of system development. ACSR software gives representatives accurate and detailed customer information for the best possible customer
service. This will decrease call times and both customer and/or Customer Service Representative (CSR) hassles.
ACSR provides CSRs with powerful functionalities including:
•Account and customer management.
•Order creation, assembly, changes and cancellation.
•Inserts and promotions.
•Inventory and equipment reservation and assignment.
•Financials management.
•Postpaid/prepaid balance management.
•Collections information display.
•Payment and refund acceptance.
•Invoice viewing.
•Dwelling serviceability verification.
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Best Customer Care Solution – 2008 Billing & OSS World Excellence Awards |
| 2008 Finalist – American Business Awards (The Stevies), Best New Product or Solution | |
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2008 Winner – TMC's Communications Solutions' "Product of the Year" |
The Windows-based ACSR software gives CSRs a user-friendly platform so they can maneuver through screens to perform customer care and billing solutions with ease. Now CSRs can view all of the services that the customer may have - voice, video, data - from a single workstation.
Through Element, ACSR® helps your business provide superior
customer service. By helping CSRs focus on delivering personalized service to each and every customer, you can grow customer loyalty and profitability.